FAQ
Find answers below to our commonly asked questions
Frequently Asked Questions
Have you got a question? The below might be able to answer your question if not please fill in our contact us form and we will be in touch.
Memberships
You have the option to choose a 1 month or 4 month minimum commitment, after that they change to a rolling contract. You can find out our full membership information here.
After your minimum commitment (4 or 12 months) you can cancel your membership by giving 1 month’s notice, using the cancellation form here.
After signing up online, when you arrive for your induction simply enquire at reception to be issued your membership card. Please remember to bring ID as we are unable to issue your card without this.
The main exercise class program at both centres is included in all adult memberships.
We offer dual site memberships which include Laura Trott Leisure centre and John Warner Sports Centre. We also offer a John Warner only membership.
Both our smartphone app and our online booking system have a ‘forgotten password?’ option. Please use this function to reset your password on either platform.
After signing up for a group membership please email us via the contact form here with the details of your group members. We will need their names, email, phone number, card number if they have one and home address. To speed up this process, it always helps if your chosen group members are signed up as a pay as you go member and has a card number, they can do this here.
No, you do not have to be a part of the same household. You can join our group memberships with anyone. Click here to learn more.
We offer a combined golf and leisure membership if you wish to use our leisure centres and golf course. Alternatively we offer a number of membership options separately for health and fitness and golf. To learn more or to join online click here.
You will need to make sure you register your attendance for all classes and activities booked. Failure to do so could result in a £5 charge for non-attendance. You can check in on the self-service kiosks or at reception. Our staff will be happy to show you how to use the kiosks if you are unsure. If you have multiple activities booked, please make sure you check in to all of them, even if you are already in the centre.
Laura Trott and John Warner Leisure Centres
You can book classes and other activities here, you can also book via our app.
We operate a one-hour cancellation policy on all classes and activities. If you are no longer able to attend we encourage all users to cancel at least one hour before the start time. Users who fail to do this are liable for a £5 penalty. You can cancel any booked class or activity via the app or online booking site.
If you have multiple classes booked, you MUST check in to EACH class, even if you are already in the centre. You will need to make sure you register your attendance for all classes and activities booked. This can be done on the self-service kiosks or at Reception. Using the kiosks is much quicker as generally you will not have to queue. Our staff will be happy to show you how to use the kiosks if you are unsure. If you have multiple activities booked, please make sure you check in to all.
We have lockers available at both centres. Dual site members are entitled to a locker card allowing free use of lockers at Laura Trott, pay as you go customers can use the lockers for 20p retained. John Warner swimming lockers are 50p refundable and gym lockers are 20p retained. Inside the gym at both centres we have small lockers for valuables.
We require all our customers to have an induction before using our gyms, the session can focus on anything you want to learn and is up to 45 minutes. You can also book in for an eGym induction to be set up on our fabulous eGym suite. To sign up or learn more click here.
We have excellent personal trainers with knowledge and experience across a wide range of disciplines. To learn more or to arrange a session click here.
There is public wifi available in most areas of all three centres.
The car park at the Laura Trott Leisure Centre is chargeable. If you are a dual site member then you are entitled to a complimentary parking permit. Please enquire at reception to be issued your permit. All customers attending a centre run activity can register their vehicle at reception upon arrival for parking at no charge.
Cheshunt Park Golf Course
Yes, pay as you go details can be found here.
Yes. Cheshunt Park Golf Course has 13 golf buggies that can be booked by contacting the front desk reception on 01992 624009.
At The Place we welcome diners as well as those looking for coffee, pastries or bar snacks. It is open to both golfers and visitors and offers freshly prepared light meals and refreshments in a comfortable and relaxed setting.
You can find all details about becoming a member here.
